The purpose of this policy is to outline how we deal with cancellations and rescheduling of events. By visiting the ‘Newhaven Therapy & Training’ website, you are accepting the terms of this policy.

Cancellation Policy for Private Therapy Sessions
If you cancel an appointment with less than 24 hours notice, you will be charged the full fee for your session. This late cancellation fee will only be waived at your provider’s discretion in the event of serious illness, bereavement or emergency, in which case your session will be rescheduled.

Cancellations can be made by telephone (00 353 (87) 9160919) or email: roisinmaoil@hotmail.com.

Cancellation Policy For Online Events
Tickets for all online events are non-refundable and non-transferable

Online Event cancelled by Newhaven Therapy & Training
In the unlikely event of an online event being cancelled, Newhaven Training will reschedule the event or share the relevant content in an alternative format at the discretion of Newhaven Training and the facilitator.

Cancellations Policy for In-person Workshops & Retreats.
Refunds, less a 25% administration fee, will be made if cancellations are received by email at least eight weeks before the event.

Any cancellations received after this time will not be eligible for a refund but if you contact us at least one week before the event, you can transfer your training fee, minus a €50 administration fee, to another Newhaven Therapy & Training event. One transfer per ticket is permitted.

Please note, a refund/transfer for failure to attend cannot be made.

In-person Events cancelled by Newhaven Therapy & Training
In the unlikely event of an in-person workshop or training event being cancelled for any reason, 
Newhaven Therapy & Trianing will refund the ticket cost minus an administration fee/service fee to a maximum of €50.00. Newhaven accepts no responsibility for any further costs or expenses incurred by you, e.g. travel, accommodation, loss of earnings etc. in the unlikely event of the in-person event being cancelled.

In-person Events rescheduled by Newhaven Therapy & Training
In the unlikely event of an in-person event being rescheduled for any extraordinary reasons, Newhaven Therapy & Training will transfer your full ticket payment to the rescheduled event. If you cannot attend the rescheduled event, Newhaven Therapy & Training will issue a credit note. This credit note will equate to the full value of your payment and will be valid for 12 months from the date of issue. Newhaven Therapy & Training accepts no responsibility for any further costs or expenses incurred by you, e.g. travel, accommodation, loss of earnings etc., in the unlikely event of this happening.

Change of venue policy
Newhaven Therapy and Training reserve the right to change the venue of an in-person event at any time. Newhaven Therapy & Training accepts no responsibility for any further costs or expenses incurred by you, e.g. travel, accommodation, loss of earnings etc., in the unlikely event of this happening.

Content policy
We can accept no responsibility for the views expressed, the content, advice or contributions made by any person attending, which are all the views of the individuals concerned. This is not medical advice or counselling; it is an educational forum for appropriately qualified and experienced professionals in the fields of psychology, psychotherapy and Mental Health and we can take no responsibility for the attendance or participation of any person not qualified or for the use, misuse or misunderstanding of any information or view given.

Changes to our Cancellation Policy
If we decide to change our cancellation policy, we will post those changes on this page.

This policy was last modified on JANUARY 1 2026.

Contacting Us
If there are any questions regarding this policy, you can contact us at info@somatictherapy.ie.